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Substitutions: Due to extreme weather, extended shipping time, and or seasonal and supplier availability, The Total Basket Case reserves the right to substitute, if necessary an item or items of equal or greater value. If we feel that this will in any way affect the integrity of your order we will contact you first to verify any changes before proceeding.
Shipping Chocolate In Summer: By default, if you order a gift basket or a candy bouquet, in the hottest summer months, May - September, that includes delicate chocolates or candles we will automatically substitute safer item or items to ship that are of equal or greater value that still maintain the function, integrity and theme of your gift.
If this is not acceptable to you, and you do not wish to have any items substituted, then you must contact us to approve the additional cost of shipping with ice packs and/or expedited shipping to insure against melting. This will help make sure that your items arrive in perfect condition.
Security: Security remains to be the primary concern of all on-line consumers. Shopping online through our website and using PayPal to process payments is one of the safest ways to shop. All information sent to PayPal is encrypted, protecting against disclosure to third parties. This means your personal information is encrypted and is readable only by PayPal and never sent directly to our company. You do not have to have a PayPal account to use this service.
Privacy: The Total Basket Case also respects your privacy. Any information that you give us is held with the utmost care and security and we will not sell, rent, or loan your information to any third party. We will not release any personal information such as your name, address, email address, phone number or payment information to anyone.
What Information We Collect and Why: Our site does use various forms for customers to request information and to purchase products. We only collect personal information from our customers to enable us to process and deliver or ship your order.
Billing and Shipping Information: During the checkout process, we will ask for certain personal information that is necessary to process your order. Basic personal information such as name, address and phone number may be transmitted to contracted third parties solely for the purpose of shipping or delivery your order.
Our Guarantee: Your satisfaction as well as our reputation are very important to us. Should a product be damaged in shipment please contact us for a prompt and courteous refund or replacement.
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